How to Raise a Complaint

Last updated: October 2026

A homeowner who contacts Preferun Tree Service should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens afterward. It is a general template, not legal advice.

Topics We Handle

You can write to us about:

• Your experience when you phoned or contacted Preferun Tree Service
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work, and customer service. If tree work on your property went badly, start by raising it with the provider directly. Keep a written record.

Still tell us. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Note that Preferun Tree Service cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

Filing Your Complaint

Email contact@preferun.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if known
• A clear account of what happened and what outcome you want

After You Write

We will confirm receipt by email, usually within a few business days. We then review what happened, which may include contacting the provider. After that, we reply with our findings and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may also help.

Contact

Email: contact@preferun.living